Unit 7: Communication Skills

The Selection Process: Psychological Examination - The Purpose and Limit of Psychological Screening Tests Based on Law Enforcement Officer Profiles Tests of Normal Personality Traits Tests of Mental Illness Projective Tests The Psychological Interview Interpersonal Skills Sample Personality Attribute Statements Law Enforcement Technology: National Crime Information Center DNA Profiling On-line Clearing Houses Computer-Aided Investigations Accident Investigation Who What, When, Why, Where and How Formula Witness Interviewing Techniques Effective Communication Elements of the Communication Cycle Communicating with Empathy The Importance of Listening Attending Behaviors : Non-Reflective Listening Responding Behaviors : Active Listening Table 1 : Active Listening Techniques Providing Effective Feedback The Dirty Dozen Guidelines for Good Feedback Understanding Non-Verbal Communication Non-Verbal Clusters