Unit 7: Communication Skills

Who What, When, Why, Where and How Formula

WHO

l. Who was injured?

2. Who saw the accident?

3. Who was working with him?

4. Who had instructed/assigned him?

5. Who else was involved?

6. Who else can help prevent recurrence?

WHAT

l. What was the accident?

2. What was the injury?

3. What was he doing?

4. What had he been told to do?

5. What tools was he using?

6. What machine was involved?

7. What operation was he performing?

8. What instructions had he been given?

9. What specific precautions were necessary?

10. What specific precautions was he given?

11. What protective equipment should have been used?

12. What protective equipment was he using?

13. What had other persons done that contributed to the accident?

14. What problem or question did he encounter?

15. What did he or witnesses do when the accident occurred?

16. What extenuating circumstances were involved?

17. What did he or witnesses see?

18. What will be done to prevent recurrence?

19. What safety rules were violated?

20. What new rules are needed?

WHEN

1. When did the accident occur?

2. When did he start that job?

3. When was he assigned on the job?

4. When were the hazards pointed out to him?

5. When had his supervisor last checked on job progress?

6. When did he first sense something was wrong?

WHY

1. Why was he injured?

2. Why did he do what he did?

3.Why did the other person do what he did?

4. Why wasn’t protective equipment used?

5. Why weren’t specific instructions given him?

6. Why was he in the position he was?

7. Why was he using the tools or machine used?

8. Why didn’t he check with his supervisor when he noted things weren’t as they should be?

9. Why did he continue working under the circumstances?

10. Why wasn’t supervisor there at the time?

HOW

1. How did he get injured?

2. How could he have avoided it?

3. How could fellow workers have avoided it?

4. How could the supervisor have prevented it? (Could he?)